We offer a 30 day full price refund or exchange if you are not completely satisfied with your purchase.
To complete a free and easy refund/exchange that also protects us from costly returns, scams and fraud, we will use the following three step process:
Step One:
- Purchaser must send an email to craig@7dvc.com and request either a refund or an exchange.
- Include your name, email address, cell phone number, mailing address and description of item(s) you are returning and the price you paid.
- Include specific, pertinent and/or necessary details when requesting an exchange.
Step Two:
- Upon receiving your request, we will confirm your purchase from our records and email you a link to a prepaid shipping label addressed to us.
- Use that shipping label to return the item(s) in it’s original package and in the same condition you received the item(s).
Step Three:
- REFUND: Once your purchase is confirmed, we will issue a refund for the purchase price to the debit/credit card used for the purchase.
- EXCHANGE: Once your purchase is confirmed, we will mail the requested exchange to the mailing address indicated in your request.
- If the replacement item(s) requested is unavailable, we will issue a refund for the purchase price to the debit/credit card used for the purchase.
Please contact us if you have not received your refund or exchanged item(s) within 10 business days.
